As the world continues to adapt to the newfound normal as a result of COVID-19, businesses have experienced a number of challenges. Despite the fact that countless employees remain working from home fulltime, many HR professionals have been struggling to maintain the same level of communication they had prior to leaving the office. One of the problems this causes for these departments is identifying ways to help effectively manage an organization’s employees’ health benefits.
While employees remain working from home, it can be difficult to connect with them regarding these benefits as they’re typically concerned about other things going on in their day-to-day. Most employees around the world are much more worried about the health of their families in these times, and thus aren’t focusing as much on things like their health benefits. Despite this, businesses must ensure that their employees are receiving the necessary information regarding their benefits, just with the additional challenge of having to do completely digitally.
As previously mentioned, businesses have looked to new approaches to ensure their employees are receiving all the details regarding their benefit plans. For this very reason, now more than ever, businesses are seeking partnerships with business process outsourcing providers. These partnerships provide organizations with the most effective means to strengthening employee engagement throughout their scheduled open enrollment periods.
What Comes Next?
These business process outsourcing providers will use advanced tactics to provide businesses with a much easier go at these open enrollment periods. It’s clear that basic methods such as in-hand literature have lost their charm. Unfortunately, in-person meetings to detail health plans or their benefits could be considered risky as well. Which means a more customized solution will have to be offered and these providers have just the trick.
The process begins by sending out all of the material regarding enrollment and various policies available for employees in an organized manner. After this distribution, an e-meeting can be hosted by the HR department which will detail the ways in which employees will then interact with the software provided by the organization’s partners. This meeting will also serve as an open channel for employees to ask questions to live experts and HR professionals regarding the plans offered. With these tools, ensuring open enrollment engagement remains high can become much easier for organizations.
For the sake of providing the highest level of care for employees, businesses should look to the services offered by BPO providers. Identifying the correct provider for your business is the next step. Conduent, an industry leader in BPO services, is capable of providing your organization with the plan necessary to make sure your next open enrollment period is taken care of. Additional information related to the services offered by these business process outsourcing providers can be found in the infographic paired alongside this post.
